FAQ

First, you must try to resolve the matter according to the institution's complaints procedure. If you contact us before doing so, we will tell you that we cannot get involved until there is a situation where you have tried to resolve the matter with the institution, and they have not responded satisfactorily.

If you have tried to do the above and believe that the institution has not acted in compliance with their policies and procedures or the EEQA Code of Ethics, then you can contact EEQA:

Please write to us to outline your complaint/grievance and attach all correspondence and evidence that you have concerning the complaint in email or post.

If our assessment of the evidence submitted determines that we need to investigate further, EEQA will contact the institution directly on your behalf. We will keep you informed throughout the process.

Please see more information on complaints in the EEQA Accreditation Handbook.